All systems operational

No known issues.

Interactive & rate availability calendars

Multiple properties have reported an issue when loading the interactive and rate availability calendars. We are actively investigating the issue.

Notice from SynXis
Central Reservation Release March 18, 2023

SynXis Release Contents
March 18, 2023

“This is an outage release. Please note that the release will take approximately 12 hours (4AM to 4PM EDT) during which there will be three hours of system downtime from 5AM to 8AM EDT.  Please note that during this outage window, bookings will not be processed by any channel.”


For further information, please contact SynXis.

Worldline/Bambora Integration
Degraded Performance


WebRezPro is currently experiencing technical issues with its connection to Worldline (formerly Bambora). The problem appears to coincide with a Worldline software release. Until the issue is resolved by Worldline, we recommend clients log into the Worldline extranet to process credit card transactions and then manually post payments in WebRezPro.

Degraded Performance

Statement from Shift4

“We are aware of some Shift4 gateway customers experiencing timeouts when processing transactions. We have identified the root cause and are actively working to resolve the issue.”

Jul 112023 – 09:27 PDT

2FA SMS Delivery Interruption/Delays
Degraded Performance

WebRezPro is receiving reports that some two-factor authentication SMS messages are not being delivered. The issue is a result of a service disruption at Twilio, WebRezPro’s SMS provider. For more information, please visit:

July 28, 2022

Update 1:05 pm MDT
Postmark has restored its services and queued messages are in the process of being delivered.

Original Notification:
1:00pm MDT
Outgoing messages from WebRezPro to guests that were sent between 10am – 12:45pm Mountain Time may experience delays. These messages are queued for delivery once Postmark services are fully restored.

At 12:45pm Mountain Time, WebRezPro switched its email delivery service to Amazon Web Services — and outgoing emails are now being delivered successfully.

Once Postmark email services are restored, any queued messages should be delivered.

Keycoder issue in Chrome Browser

Some clients are reporting that the ‘make key’ button isn’t working properly in Chrome. Until a fix is released in Chrome, WebRezPro recommends using an alternate browser e.g. Firefox to access the system (for properties using Saflok).

Telephone Service
Degraded Performance


WebRezPro is currently experiencing technical issues with its telephone service provider. Calls are failing to connect/dropping. We are working with our provider to resolve the issue. If you need WebRezPro customer support, please submit a support ticket or email For all other inquiries, please email your account executive. integration
Degraded Performance

Clients are receiving the following error message from XML: illegal operation 564543.aa.

  • The error was first reported at 8:03am MT on Monday July 20, 2022.
  • This error is due to a change in software — not WebRezPro.


  • Reservations made via may not be posted in your WebRezPro system.
  • This could result in WebRezPro showing inaccurate availability.


  1. Log into your extranet and generate a reservation report for the day.
  2. Cross reference this report with reservations posted in WebRezPro.
  3. Manually enter any reservations that appear in but are not in your WebRezPro system.

NOTE: If you are unable to generate a reservation report in, then use the reservation notifications emails sent to you by to cross reference the two systems.


  • WebRezPro is waiting for a resolution from
Technical Difficulties
Intermittent System Access

WebRezPro is currently experiencing some technical difficulties.