No known issues.
PROBLEM/ISSUE
SiteMinder is currently experiencing technical issues, leading to intermittent delays in reservation imports to WebRezPro and delays in accepting ARI updates from WebRezPro to SiteMinder.
WebRezPro will be conducting planned software maintenance on June 26, 2024, between 9:30pm and 10:10pm MDT. We do not anticipate any service disruptions or downtime during this period.
Multiple properties using GMAIL email addresses have reported that they are not receiving 2FA access codes when attempting to sign in.
If this happens, we recommend that you take the following steps:
1- Open Gmail Settings
- Go to Gmail in your web browser.
- Click the gear icon in the top-right corner and select “See all settings.”
2- Go to Filters and Blocked Addresses
- Click the “Filters and Blocked Addresses” tab.
3- Create a New Filter
- Click “Create a new filter.”
4- Specify the Email Address
- In the “From” field, enter: donotreply@webrez.com
- Click “Create filter” at the bottom of the window.
5- Set the Filter Action
- Check the box next to “Never send it to Spam.”
- Click “Create filter” again to save.
This should help ensure that future messages from this address are delivered directly to your inbox.
SynXis Release Contents
March 18, 2023
“This is an outage release. Please note that the release will take approximately 12 hours (4AM to 4PM EDT) during which there will be three hours of system downtime from 5AM to 8AM EDT. Please note that during this outage window, bookings will not be processed by any channel.”
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For further information, please contact SynXis.
Clients using Tenerum are reporting an error message when trying to process payments.
The problem originates from Tenerum, and their team is currently investigating the issue.
WebRezPro is receiving reports that some two-factor authentication email messages are not being delivered. The issue is a result of a service disruption at Postmark, WebRezPro’s email delivery provider. We are investigating the issue. For more information, please visit:
July 28, 2022
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Update 1:05 pm MDT
Postmark has restored its services and queued messages are in the process of being delivered.
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Original Notification: 1:00pm MDT
Outgoing messages from WebRezPro to guests that were sent between 10am – 12:45pm Mountain Time may experience delays. These messages are queued for delivery once Postmark services are fully restored.
At 12:45pm Mountain Time, WebRezPro switched its email delivery service to Amazon Web Services — and outgoing emails are now being delivered successfully.
Once Postmark email services are restored, any queued messages should be delivered.
Some clients are reporting that the ‘make key’ button isn’t working properly in Chrome. Until a fix is released in Chrome, WebRezPro recommends using an alternate browser e.g. Firefox to access the system (for properties using Saflok).
PROBLEM/ISSUE
WebRezPro is currently experiencing technical issues with its telephone service provider. Calls are failing to connect/dropping. We are working with our provider to resolve the issue. If you need WebRezPro customer support, please submit a support ticket or email support@webrezpro.com. For all other inquiries, please email your account executive.
Response from Booking.com re: Errors
An outage impacted all connectivity APIs (except reservations) due to a gateway issue.
Start: 2024-02-20 17:06 UTC
End: 2024-02-20 21:20 UTC
Our apologies for any inconveniences this may have caused.
ISSUE RESOLVED
The following issue was resolved Feb 20 at 3:20 pm Mountain Time.
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Multiple clients with a Booking.com integration have reported seeing BCOM 504 errors in WebRezPro. This issue originates from Booking.com and we are currently waiting for a resolution.
WHAT IT MEANS
- Reservations made via booking.com may not be posted in your WebRezPro system.
- This could result in WebRezPro showing inaccurate availability.
WHAT YOU CAN DO
- When you receive a booking notification from booking.com, manually enter this reservation into WebRezPro.
- At the end of the day, log into your booking.com extranet and generate a reservation report for the day.
- Cross reference this report with reservations posted in WebRezPro.
- Manually enter any reservations that appear in booking.com but are not in your WebRezPro system.
NOTE: If you are unable to generate a reservation report in booking.com, then use the reservation notifications emails sent to you by booking.com to cross reference the two systems.
When the Booking.com system becomes operational, WebRezPro will automatically update Booking.com with your latest availability, rates, and inventory.
Several properties have reported that the 7-day Housekeeping report sometimes mislabels a Stayover as an Arrival or Departure. WebRezPro is investigating the issue.