No known issues.
Multiple properties have reported an issue when loading the interactive and rate availability calendars. We are actively investigating the issue.
SynXis Release Contents
March 18, 2023
“This is an outage release. Please note that the release will take approximately 12 hours (4AM to 4PM EDT) during which there will be three hours of system downtime from 5AM to 8AM EDT. Please note that during this outage window, bookings will not be processed by any channel.”
For further information, please contact SynXis.
WebRezPro is currently experiencing technical issues with its connection to Worldline (formerly Bambora). The problem appears to coincide with a Worldline software release. Until the issue is resolved by Worldline, we recommend clients log into the Worldline extranet to process credit card transactions and then manually post payments in WebRezPro.
Statement from Shift4
“We are aware of some Shift4 gateway customers experiencing timeouts when processing transactions. We have identified the root cause and are actively working to resolve the issue.”
Jul 11, 2023 – 09:27 PDT
WebRezPro is receiving reports that some two-factor authentication SMS messages are not being delivered. The issue is a result of a service disruption at Twilio, WebRezPro’s SMS provider. For more information, please visit:
July 28, 2022
Update 1:05 pm MDT
Postmark has restored its services and queued messages are in the process of being delivered.
Original Notification: 1:00pm MDT
Outgoing messages from WebRezPro to guests that were sent between 10am – 12:45pm Mountain Time may experience delays. These messages are queued for delivery once Postmark services are fully restored.
At 12:45pm Mountain Time, WebRezPro switched its email delivery service to Amazon Web Services — and outgoing emails are now being delivered successfully.
Once Postmark email services are restored, any queued messages should be delivered.
Some clients are reporting that the ‘make key’ button isn’t working properly in Chrome. Until a fix is released in Chrome, WebRezPro recommends using an alternate browser e.g. Firefox to access the system (for properties using Saflok).
WebRezPro is currently experiencing technical issues with its telephone service provider. Calls are failing to connect/dropping. We are working with our provider to resolve the issue. If you need WebRezPro customer support, please submit a support ticket or email email@example.com. For all other inquiries, please email your account executive.
Clients are receiving the following error message from booking.com: XML: illegal operation 564543.aa.
- The error was first reported at 8:03am MT on Monday July 20, 2022.
- This error is due to a change in Booking.com software — not WebRezPro.
WHAT IT MEANS
- Reservations made via booking.com may not be posted in your WebRezPro system.
- This could result in WebRezPro showing inaccurate availability.
WHAT YOU CAN DO
- Log into your booking.com extranet and generate a reservation report for the day.
- Cross reference this report with reservations posted in WebRezPro.
- Manually enter any reservations that appear in booking.com but are not in your WebRezPro system.
NOTE: If you are unable to generate a reservation report in booking.com, then use the reservation notifications emails sent to you by booking.com to cross reference the two systems.
- WebRezPro is waiting for a resolution from Booking.com.
WebRezPro is currently experiencing some technical difficulties.